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Terms and Conditions
Canada Sales Only
Extreme PC sells and ships products within Canada. Sorry, no other international orders are accepted at this time.
Orders & Prices
Prices shown on the Extreme PC's web site do not include shipping and handling. The prices do not include taxes. Buyer must pay all applicable federal, provincial and other government taxes.
Estimated shipping costs and taxes
If you add a system of your choice to a shopping cart, then selected your province and postal code, our website will show you estimated taxes and shipping costs. Also, exemption certificates must be presented prior to shipment if they are to be honored.
Custom System Builds
Custom system configurations are subject to change due to stock and quick turn around times. If a component goes out of stock during the purchasing process, it may be replaced with a model of equal or better value. This could mean a different brand with identical or superior specifications. All unpaid invoices shall bear interest at an amount equal to 2% per month commencing upon the date payment is due. Prices, specifications and availability can change without notice. The price charged for an order will be the price in effect at the time the order is made.
Delivery Times & Shipping
All large system orders are shipped via UPS. Insurance is provided by UPS Capital. Our checkout section will give you all UPS shipping speeds and costs during checkout process. Insurance is already calulated in the price of the shipment. UPS delivers the next business day locally and regionally, and 2 business days nationally between most major Canadian centers.
Quick Questions & Anwsers
If I order more than one product, do I have to pay for shipping on each of the items?
We calculate shipping and handling costs by shipment. If one of your items happens to be backordered at the time of your order, you will have the choice to wait for one shipment or split your order into multiple shipments.
Can I order a product and ask you to ship it to someone else?
Please enter the address where you want your product delivered, in the "Ship to" portion of the checkout process. For your protection, credit card orders shipping to an address other than the credit card billing address will be subject to a fraud screening process. Please make sure the "Ship to" address is listed with your credit card company as "Alternative shipping address". You can do so, by calling the 1800 number on the back of your credit card and letting them know your new "ship to" address. Your credit card company will allow you to store up to ten (10) "ship to" address. This will ensure prompt shipment and no processing delays. We cannot ship products to an address that is not listed with your credit card company.
Shipping & Associated Risks During Transport
When products are shipped to you by common carrier, Extreme PC's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage.
Online and Phone Ordering - Payment Options
Extreme PC accepts the following methods of payment:
- VISA
- MasterCard
- American Express
- INTERAC e-Transfer – Please e-mail your payment to: sales@extreme-pc.ca
- Payplan by RBC - Personal Financing
- Equalease Financing - Business Financing for compaines | small business
- Paypal - Please send payments to: paypal@extreme-pc.ca
- Bank Wire Transfer (large orders over $12,000) - Please contact us to receive the information for this method of payment.
For INTERAC e-Transfer we are setup for auto deposit. No passwords are required. Give us a call if you have a question on how to complete Interac e-transfer from your computer or cell phone.
Bank Wire Transfer Guidelines - To ensure the fastest processing of your order from our side, we would ask you to pay attention to the following guidelines:
Please make sure that your first and last name is transferred with the transaction, as well as your order number, which you find in the email we sent you. If you did not receive the email, you can check your order in "my account" at any time online on www.extreme-pc.ca
Please enter the exact amount of your invoice. If the amount doesn't match your invoice, your payment can’t be automatically processed and might get delayed.
Please transfer the whole sum in one payment. Separate payments would also lead to a longer processing time.
Please make sure that the costs of your bank wire transfer are paid by yourself and not by the recipient. Do not choose the option to divide and share the costs with the recipient and please ask your bank assistant to make sure of that.
Financing Terms and Conditions
https://www.equilease.com/terms-conditions/
Legal
You acknowledge that the purchased goods licensed or sold under these Terms, and the transaction contemplated by this Agreement, which may include technology and software, are subject to the customs and export control laws and regulations of Canada, and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. Further, under Canadian law, the goods shipped pursuant to these Terms may not be sold, leased, or otherwise transferred to restricted countries or utilized by restricted end-users or an end-user engaged in activities related to weapons of mass destruction, including activities related to the design, development production or use of nuclear weapons, materials, facilities, missiles or the support of missile projects, and chemical or biological weapons. You agree not to provide any written regulatory certifications or notifications on behalf of Extreme PC. Extreme PC has not tested Products for use in high-risk activities including any life sustaining, chemical, or mission critical use.
EXTREME PC WILL NOT HAVE ANY LIABILITY FOR ANY DAMAGES ARISING FROM THE USE OF THE PRODUCTS IN ANY HIGH-RISK ACTIVITY, INCLUDING THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, MEDICAL SYSTEMS, LIFE SUPPORT OR WEAPONS SYSTEMS.
Returns, Exchanges, Refunds
Extreme PC allows the return of most items for credit for any reason under the following terms and conditions:
To receive a credit you must return the product within 10 days of receiving the item at your home or work address. We also offer 30-day defective exchange on products.. Please keep in mind that, among other things, you must contact us directly before you attempt to return the product. Customer is responsible for risk of loss and shipping and handling fees for returning or exchanging product.
All items must be returned in good working condition in the original packaging, including all accessories, instructions, guarantees, disks, manuals, other paperwork, etc. Items may be repaired or exchanged for a replacement subject to availability and manufacturer published restrictions. A restocking/retesting fee of 15% will be subtracted from credit for all returned items outside of the Extreme PC system tower (items examples: keyboard, mouse, monitor etc). The invoice is required for these transactions to be valid. The following items are not-returnable or exchangeable under any circumstances:
Software which has been opened, all printers, batteries and special order items. All return packages must be sent freight prepaid with delivery confirmation. Insurance is not required but highly recommended. Collect shipments will be refused.
Extreme PC custom systems have 20% restocking fee if returned due to the fact they are "custom built" to customer's spec and build time was assigned to them.
Notebooks have 15% restocking fee.
Extreme PC is not responsible for any damage or lost products during transit by the shipping carrier. The customer is responsible for the shipping charges, handling charges and restocking fee on refunds, returns and exchanges. Any discrepancies could result in a delay or partial forfeiture of your credit.
Extreme PC will not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Extreme PC. Please allow a reasonable period of time for the items to arrive and pass an inspection process. When your return is accepted, we will process your credit as soon as possible. Shipping and handling fees are not refundable.
RMA Procedure
The following procedures must be followed if you want to obtain a credit for a return item:
You must have a Return Merchandise Authorization (RMA) number in order to return an item. This number can be obtained by contacting Extreme PC at one of the following:
By e-mail: Please email support@extreme-pc.ca and let us know the issue you're having EG: defective video card or keyboard. In the mail please provide the following information:
1. Customer's name
2. Customer's address.
3. Customer's phone number.
4. The type of item that is being returned.
5. The exact nature of the problem or reason for return.
6. The date the item was purchased.
7. The invoice number.
When we obtain that information from you, you will be given an RMA number. Once an RMA number is issued, you will ship PREPAID as soon as possible to the address provided in the RMA email.
Additional shipping notes:
- The RMA number must be clearly written on the package. Packages without RMA number(s) will be refused.
- All packages (especially computer systems) must be packaged properly. The box surrounding the tower is not sufficient. For systems, we recommend packing the tower/monitor into it's original box that the system was originally sent in. Make sure to have protective foam on all six sides of the box to assure strength. Use duct tape to seal all openings. Extreme PC will not be responsible for damages caused due to improper packaging.
- The choice of a shipping carrier is yours. We highly recommend buying insurance worth the value of the product, to cover loss or damage if any should occur. Terms and Conditions of are subject to change without notice.
Technical Support & Warranty Claims
Email Technical Support Department at support@extreme-pc.ca
If your prefer to call, the number is (519)821-1440 The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. Extended warranty for Extreme PC systems only applies to the components inside the tower. Monitors, keyboards and other additional devices acquired with the system(s) are covered by their regular manufacturer warranties.
Feedback
All feedback is welcomed. In fact we need your input to improve our business further. Please send us an email to support@extreme-pc.ca and tell us what's on your mind.
Other Terms and Conditions
Extreme PC is not responsible for typographic errors. Extreme PC reserves the right to change the terms and conditions of sale at any time. Extreme PC reserves the right to correct any misprints involving model numbers, prices, and product descriptions. All company logos and product images are for identification purpose only. All trademarks are the properties of their respective owner.
Contact Us
Extreme PC team is available to assist you 8 hours a day, 5 days a week, at (519) 821-1440. Our office hours are 10:00 a.m. - 5:00 p.m. eastern standard time, Monday through Friday. For order status information or assistance with an order you have already placed with Extreme PC, please login to your account on our website and view status of the order, or e-mail us at sales@extreme-pc.ca.